MTN 5G Broadband Router Pre-Order FAQs

Nigeria’s leading telecommunications provider MTN recently switched on its highly anticipated Fifth-Generation (5G) service at one hundred and ninety sites across the country. These sites are located in Lagos, Abuja, Port-Harcourt, Ibadan, Owerri, Kano and Maiduguri.

In this article, you are going to get all the information (Frequently Asked Questions – FAQs) about the MTN 5G Router.

MTN 5G Broadband Router Pre-Order FAQs

MTN 5G Router in colors

Q: How do I pre order the MTN 5G Broadband Router?

A: Customers can pre-order by visiting the pre-order page 5G Router Pre-order – MTN Nigeria. Customers will be required to choose their location from the list of 5G coverage locations and also fill in their personal details.

Q: What is the benefit of using the MTN 5g router?

A: 5G offers higher internet speed and faster downloads than 4G and other bands, It can also connect multiple (up to 32) users for home and office use.

Q: How will I know my request has successfully gone through?

A: After Pre-Ordering, customers will receive a confirmation Email acknowledging the receipt of the pre-order.

Q: When will the device be available after I pre-order?

A: Customers who pre-order will be the first to get notified of the device availability and can pick up these devices from our stores

Q: How much does the MTN 5G Broadband router cost?

A: It costs 50,000 naira

Q: Does the MTN 5G router come with any bonus?

A: The MTN 5G broadband router is bundled with a 100GB welcome bundle accessible upon activation and valid for 30 days

Q: How will I get the MTN 5G Broadband Router after preordering?

A: Upon launch, customer who have paid for their devices will be contacted to either pick-up from our stores or have their devices delivered to them.

Q: How do we make payment for the MTN 5G Broadband Router?

A: Customers will be able to pay online, and this would be communicated to the customers who pre-order.

Q: Will I need to pay a delivery fee if I want the device delivered to me?

A: Yes, any customer that opts for delivery will be required I-o pay for it.

Q: Will the MTN 5G Broadband Router come have different or special broadband bundles?

A: There are no dedicated bundle plans for 5GBroadband Router. Customers can subscribe to our Broadband Home or Office data propositions

Q: Will I be able to use the MTN 5G Broadband Router everywhere?

A: Yes you will be able to use the 5G Router everywhere. However, 5G network coverage is currently available in 7 ales (Lagos, Ibadan, Owerri, Port Harcourt, Abuja, Maiduguri and Kano). However, MTN continues to intensify efforts to expand 5G coverage beyond these locations

Q: How do I know if my location has 5G coverage?

A: A list of available 5G coverage local-ions can be seen on the pre-order page Router Pre-order – 5G MTN Nigeria.

Q: How many devices can be connected to the MTN 5G Broadband router?

A: customers can connect as much as 32 devices to the MTN 5G Broadband Router at a time.

Q: Can I use any other SIM card asides from MTN, on the router?

A: No. You cannot use any other SIM card, but an MTN SIM card.

Q: Can I connect to the router via a LAN cable?

A: Yes, You can.

Q: Do I need to do a SIM upgrade to 5G to use the 5G network mode?

A: Existing 4G SIMs on the network are also 5G enabled. To upgrade your SIM to 4G, kindly visit the nearest MTN shop for SIM upgrade.

5G BROADBAND ROUTER PRE ORDER FAQ

Q: Does the 5G router come with a bundled SIM card?

A: Yes it does. However, to activate the SIM, customer is requested to register the SIM card at the nearest MTN SIM registration point. To locate a SIM registration center, visit- https://www.mtn.ng/sim

Q: How do I link my MTN Router SIM with my MTN SIM?

A: You may also link your Broadband Router number to your primary phone number by dialing *131*500# for ease of subscription and management.

Q: Can I purchase data from my primary SIM?

A: Yes you can activate Broadband Router plans via USSD Platform. Dial USSD code *461*1# and follow the menu to select the bundle of your choice. Your primary number will be charged for I-he bundle and your Broadband Router device gets the data benefits.

Q: Where would the notification go to after activation?

A: You will receive a notification on both your Broadband router and alternate numbers.

Q: Can I buy data on my router via Zigi?

A: Yes, save 09033000001 to your contact as ‘MTN WhatsApp Chatbot, send a WhatsApp message to get started. Activate/renew your Broadband Router data, check your balance and get support.

Q: Is there a warranty on the MTN 5G Broadband Device?

A: Yes. The warranty on the device is valid for one year.

Q: How do I check the 5G Broadband Router Airtime and Data balances?

A: Please use the http://mymtn.com.ng portal option. The airtime and data balances can be seen on the homepage. You may also use the device interface on 192.168.0.1 or MyMTN App. 12 MTN 5G Router Broadband Router Customer Support.

Q: Will I be able to roll over my unused data?

A: Yes. You will be able to roll over your unused data bundle for capped plans only.

Q: Which Broadband Bundles can be used for MTN 5G Broadband Router?

A: All Broadband Router bundles (Home and Office) can be used on the 5G Broadband Router.

Q: Does the MTN 5G router supports specific bands on the MTN network like the 4G?

A: Yes, the 5G Broadband Router is downward compatible and can be used on the 4G network in areas without 5G network coverage

Q: What is the 5G sign/thing?

A: You are seeing the signal because you are in a 5G environment, we are currently running a pilot. Please enjoy the experience and kindly share your feedback.

Q: What will I enjoy?

A: You will enjoy, Faster speed, Lower latency, Higher device capacity, Reliable connections and quicker uploads/downloads.

Q: Is it safe? I’ve heard rumours from my pastor?

A: 5G technology is safe and does not pose health risks to users.

Q: Customers using Samsung, iPhone in 5G environs might not get 5G signal?

A: It is okay, we are still running a pilot, Samsung, iPhone will be able to get signals and enjoy the 5G soon.

Q: Can customer purchase 5G data plans?

A: Customer can use existing data bundle but still enjoy 5G experience, there no special bundle plans for 5G. However, from 100GB bundle is recommended for a better experience.

Q: Will customer be billed differently?

A: No. customer will enjoy better experience. However, if customers do more data activity, they will need more data.

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